:root{--deep:#0b2b27;--ink:#10201e;--muted:#5d716d;--canvas:#eef3f1;--surface:#ffffff;--line:#dce5e2;--accent:#0e7c66;--accent-soft:#e3f0ec;--waiting:#b4610f;--waiting-soft:#fbeee0;--danger:#a32b2b;--danger-soft:#fbe9e9;--radius:10px;--radius-sm:6px}*{box-sizing:border-box;padding:0;margin:0}html{height:100%;color-scheme:light}body,html{max-width:100vw;overflow-x:hidden}body{min-height:100%;color:var(--ink);background:var(--canvas);font-family:Inter,Segoe UI,system-ui,sans-serif;font-size:15px;line-height:1.5;-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}h1,h2,h3{font-family:Space Grotesk,Inter,system-ui,sans-serif;font-weight:600;letter-spacing:-.015em;line-height:1.2}h2{font-size:22px}a{color:inherit;text-decoration:none}:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:3px}@media (prefers-reduced-motion:reduce){*{animation:none!important;transition:none!important}}.shell{display:flex;height:100vh}.sidebar{width:232px;flex-shrink:0;background:var(--deep);color:#cfe0db;display:flex;flex-direction:column;padding:22px 16px 16px}.wordmark{font-family:Space Grotesk,Inter,system-ui,sans-serif;font-size:19px;font-weight:600;color:#fff;letter-spacing:-.02em;padding:0 10px;margin-bottom:4px}.wordmark-sub{font-size:12.5px;color:#7fa79e;padding:0 10px;margin-bottom:26px}.nav-link{display:block;padding:9px 10px;border-radius:var(--radius-sm);color:#cfe0db;font-size:14.5px;transition:background .12s ease,color .12s ease}.nav-link:hover{background:rgba(255,255,255,.07);color:#fff}.nav-link[aria-current=page]{background:rgba(255,255,255,.12);color:#fff;font-weight:500}.sidebar-foot{margin-top:auto;padding-top:16px;border-top:1px solid rgba(255,255,255,.1)}.who{padding:0 10px 12px;font-size:13px;color:#7fa79e}.who strong{display:block;color:#e6efec;font-weight:500}.main{flex:1 1;min-width:0;overflow:hidden;display:flex;flex-direction:column}.btn{font:inherit;font-size:14.5px;padding:9px 16px;border-radius:var(--radius-sm);border:1px solid transparent;background:var(--accent);color:#fff;cursor:pointer;transition:background .12s ease}.btn:hover:not(:disabled){background:#0a6753}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-quiet{background:transparent;color:var(--ink);border-color:var(--line)}.btn-quiet:hover:not(:disabled){background:var(--canvas)}.btn-ghost-light{background:transparent;color:#cfe0db;border-color:rgba(255,255,255,.18);width:100%}.btn-ghost-light:hover:not(:disabled){background:rgba(255,255,255,.08);color:#fff}.field{display:block;font-size:13px;color:var(--muted);margin-bottom:14px}.field,.table th,th{text-transform:capitalize}.field input,.field select{display:block;width:100%;margin-top:5px;font:inherit;font-size:15px;color:var(--ink);padding:9px 11px;border:1px solid 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solid transparent;border-bottom:1px solid var(--line);transition:background .12s ease}.row:last-child{border-bottom:none}.row-open:hover{background:#f7faf9}.row-waiting{border-left-color:var(--waiting)}.row-locked{cursor:not-allowed;background:#fbfcfc}.row-locked .row-meta,.row-locked .row-name{color:var(--muted)}.row-body{min-width:0;flex:1 1}.row-name{font-size:15.5px;font-weight:500;color:var(--ink)}.row-phone{font-feature-settings:"tnum";font-variant-numeric:tabular-nums;color:var(--muted);font-weight:400;margin-left:7px;font-size:14px}.row-meta{display:flex;flex-wrap:wrap;gap:10px;align-items:center;margin-top:4px;font-size:13px}.pill,.row-meta{color:var(--muted)}.pill{display:inline-block;padding:2px 8px;border-radius:100px;font-size:12px;background:var(--canvas);border:1px solid var(--line)}.pill-waiting{background:var(--waiting-soft);color:var(--waiting);border-color:#f0d9be}.pill-open{background:var(--accent-soft);color:#0a5748;border-color:#c7e0d8}.chat{display:flex;flex-direction:column;height:100%;background:var(--surface)}.chat-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:16px 24px;border-bottom:1px solid var(--line)}.chat-customer{font-family:Space Grotesk,Inter,system-ui,sans-serif;font-size:19px;font-weight:600;letter-spacing:-.015em}.chat-contact{font-feature-settings:"tnum";font-variant-numeric:tabular-nums;color:var(--muted);font-size:14px;margin-top:2px}.chat-meta{display:flex;gap:10px;align-items:center;margin-top:8px;font-size:13px;color:var(--muted)}.back-link{font-size:13.5px;color:var(--muted);display:inline-block;margin-bottom:12px}.back-link:hover{color:var(--accent)}.thread{flex:1 1;overflow-y:auto;padding:22px 24px;background:var(--canvas)}.bubble-row{display:flex;margin-bottom:10px}.bubble-row-agent{justify-content:flex-end}.bubble{max-width:min(62ch,72%);padding:9px 13px;border-radius:12px;font-size:14.5px;white-space:pre-wrap;word-break:break-word}.bubble-customer{background:var(--surface);border:1px solid var(--line);border-bottom-left-radius:3px}.bubble-agent{background:var(--accent);color:#fff;border-bottom-right-radius:3px}.composer{display:flex;gap:10px;padding:14px 24px;border-top:1px solid var(--line);background:var(--surface)}.composer input{flex:1 1;font:inherit;font-size:15px;padding:10px 13px;border:1px solid var(--line);border-radius:var(--radius-sm)}.composer input:focus{outline:none;border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.table{width:100%;border-collapse:collapse;font-size:14.5px}.table th{text-align:left;font-weight:500;font-size:13px;color:var(--muted);padding:11px 16px;background:#f8faf9}.table td,.table th{border-bottom:1px solid 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16px;border-radius:var(--radius);font-size:14px;box-shadow:0 12px 32px rgba(11,43,39,.3);animation:toast-in .22s ease both}@keyframes toast-in{0%{transform:translateY(10px);opacity:0}to{transform:translateY(0);opacity:1}}.toast-dot{width:8px;height:8px;border-radius:50%;background:var(--waiting);flex-shrink:0}.toast-link{margin-left:6px;color:#7fd7c0;text-decoration:underline;white-space:nowrap}.alert-toggle{width:100%;text-align:left;background:transparent;border:none;font:inherit;font-size:13px;cursor:pointer;color:#7fa79e}.alert-toggle:hover{color:#fff}.system-line{text-align:center;font-size:12.5px;color:var(--muted);margin:14px 0;padding:0 20px}.system-time{margin-left:7px;opacity:.75}input:not([type=email]):not([type=password]),select,textarea{text-transform:capitalize}input[type=email],input[type=password]{text-transform:none}.composer input{text-transform:none!important}